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Report Library
For each Beta software product you have agreed to test, you need a set of report forms. You can complete these forms by printing them, filling them out, and faxing them to us.
- Please complete the Beta Software Installation Status Report and fax it to us as soon
as you have done the first installation of the software. If you encountered any installation errors, please also fill in and fax a Malfunction Report.
- The Beta Software Interval Report and the Software Features Report should be
submitted weekly during your test cycle.
This report helps us to estimate the degree and coverage of your testing. Your complete candor is sincerely required here, both with respect to the amount of use the software has received, and your opinion about its performance and its features.
Interval reports are not cumulative; you should report only the problems that occurred and observations that you made during the interval covered.
- When you have problems with the software, please fill in and fax a Beta Software Malfunction Report and include any additional information that is relevant to the problem. This report will initiate a Beta call to the Support Centre, and ensure that Beta reports are handled and recorded consistently. You'll receive a call back from a Customer Support Representative to resolve the problem and determine how your testing should proceed.
When you find problems, don't forget to check the KnowledgeBase for possible solutions, hints and tips. Tell us in the Malfunction Report if this information was useful to you. And please check the documentation and report on it also. Contact the Beta Site Administrator at beta@speedware.com.
Thank you for participating in Speedware's Beta program!
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| Additional Information Click on the links below for additional information on our services. Contact Information Speedware's Worldwide Support Center is located in Montreal Canada, and can be reached by one of the following methods: Telephone: Toll-free in North America Toll-free from France, Germany, UK Toll-free from Australia All other locations Fax: Email: Business hours: - 9:00 am to 5:00 pm, your time Monday through Friday
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