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Success Stories

Reporting For Healthcare

The San Francisco Department of Public Health uses Speedware’s Business Intelligence software to analyze and report on patient data and billing by healthcare providers.

The SFDPH used Media, Esperant and Decision Server to build a system that analyzes and reports on everything from patients and services to provider billing. The system helps the SFDPH reduce the overhead associated with billing and better manage the services offered to patients.

Analyzing Supply Chain Performance

Tenex uses Speedware’s Business Intelligence (BI) solutions to improve their supply chain performance.

Like most large companies, Tenex is faced with a myriad of technical issues that impact day-today profitability. Media gave Tenex the power to analyze their supply chain in depth, discover a delivery problem and take action. As a result, Tenex increased both its customer satisfaction and loyalty.

Pacific Bell, the largest telecommunications company in California, uses Speedware to track customer service.

At PacBell, customer service is everyone’s business. The briefing boards let everyone from executives to agents see consistent, up-to-the-minute metrics. By showing managers where they are in relation to their objectives, Speedware advances PacBell’s dedication to customer service.

The analytic application is yielding big returns for Trimark call centers

Trimark Investments, Canada’s largest independent mutual fund company, monitors and improves service with Speedware.

The Bank’s Business Banking Relationship Marketing Division chooses Speedware’s technology to access and analyze customer data

The Royal Bank, Canada’s premier financial services company, chose Esperant to help Royal Bank staff access and analyze data on a wide variety of marketing and customer satisfaction topics.

Navmed and Healthcare Analyzer

An integrated health delivery organization provides better care with a targeted analytic application

At Navmed, senior managers use Healthcare Analyzer to provide fast, efficient access to critical indicators and improve the quality of information gathered. It’s all part of Navmed’s commitment to first-rate patient care through the best use of resources.

Little Tikes® is known worldwide for its extremely durable plastic ride-on toys, climbers, playhouses and wading pools, to name just a few.

With six production and shipping plants in North America and additional facilities overseas, toy industry giant Little Tikes of Hudson, Ohio had some urgent reporting problems to solve on the eve of its 25th anniversary. Speedware’s EasyReporter enabled and simplified the tracking of raw materials and supplies. For an operation of their size, faster decisions based on up-to-date information means staying on the leading edge.